Terms & Conditions
Acceptance of Terms
These provisions set out the terms and conditions on which you may make use of the littlesilverleaf.co.uk website (the “Site”). By using the site and/or placing an order, you agree to be bound by these Customer Terms.
1. About us
The Site is operated by Little Silverleaf (“we”). Our registered address is 76-78 South Street, Bo’ness, Scotland, EH51 9HA and our VAT number is GB 929055117.
2. Our Contract
Your order constitutes your offer to us to buy the goods that you select when placing your order on the Site. All orders are subject to availability and acceptance by us. We will send you an email acknowledging receipt of your order, followed by confirmation that we can and will fulfil the order. Your order is not confirmed until you receive confirmation of your order. The acknowledgement email does not constitute acceptance of your order by us.
3. User Account Registration, Passwords and Security
3.1 You have the option to open an account via the Site to place and refer to your order(s). When registering for a user account, you will select a password and user name that you can use to access your online account.
3.2 You are responsible for maintaining the confidentiality of your password and user name, and are responsible for all activities that occur under them. We will not be liable should your password or user name be used by someone else (unless such use is due to our negligence).
3.3 You agree to notify us immediately of any unauthorised use of your password or user name.
4. Age Restrictions
By placing an order and/or registering an account with us, you confirm that you are legally capable of entering into binding contracts and that you are at least 18 years old. If you are under 18, you are not authorised to make a transaction or register an account with us. If you are not legally capable of entering into contracts, we are legally entitled to cancel any order(s) with you and will not be obliged to supply the goods.
5. Payment Methods
5.1 Payment for purchases of goods and/or services you make through the Site may only be made by Paypal, debit or credit card using our payment facilities.
5.2 You accept that some banks may charge you an additional fee for certain transactions (for example, international transactions).
5.3 For delivery destinations within the EU prices include VAT or other sales taxes where applicable. For delivery destinations outside the EU, prices do not include VAT or other sales taxes.
6.1 We will endeavour to dispatch your items as soon as possible after the order date. Non-personalised products will be dispatched within1-2 working days of ordering. Personalised orders will be dispatched within 1-3 working days. Personalised products that require input from you in the form of file uploads and proof approvals will have longer dispatch estimates, as may larger or bulk orders.
6.2 We cannot take responsibility for incorrect delivery addresses entered at the checkout. Any loss caused by incorrect addresses, financial or otherwise, will be your responsibility, unless the negligence is ours.
6.3 Orders are typically delivered by Royal Mail or courier, and are subject to the terms and conditions of these third parties.
7.1 Non-personalised items can be returned or exchanged within 30 days. Items should be well-packaged and returned in their original condition.
7.2 Personalised and bespoke items are non-refundable, unless damaged at the point of receipt or supplied with errors caused by our negligence.
7.3 Returns will only be processed following contact with our team via email on firstname.lastname@example.org.
8. Copyright and Intellectual Property
The Little Silverleaf logo, name, product photographs, information and descriptions, web address and Site are the property of Little Silverleaf.
Any free downloads from this site or associated blog are for personal, non-commercial use only, and may only be shared with express permission from Little Silverleaf.